Please see our Appointment Protocol.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question and get a response within 3 working days during opening times:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Colne Medical Centre 01206 302522 or Alresford Branch Surgery 01206 302522
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment up to 2 weeks in advance during opening times:
- phone us on Colne Medical Centre 01206 302522 or Alresford Branch Surgery 01206 302522
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
We realise that it can be difficult to find the time to see your doctor. We also understand that you may have multiple problems that you would like to discuss with us. The same applies to the person sitting next to you in the waiting room.
We endeavour to deal with all your problems in one slot, however sometimes we cannot safely do so in allocated time. Remember, we have a responsibility to all of our patients to try and be timely. Please try and keep to one problem per consultation, and please don’t be offended if the doctor asks you to come again to discuss your other problems.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on Colne Medical Centre 01206 302522 or Alresford Branch Surgery 01206 302522 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception on 01206 302522 before 10:00am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or Nurse Practitioner will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
