We are making changes to our appointment system in line with a contractual requirement from NHS England. This change aims to improve access to medical services for all our patients through digital consultations.
What does this mean for you?
From 4th December, our practice will use a new system called Anima. This system ensures that all medical requests are assessed by a GP, allowing us to offer the most appropriate appointment for your needs.
If you have internet access via a smartphone, tablet, or computer, you can get started by registering an account using the link provided:
Registration is active now, although you cannot request an appointment until 4.12.2024
If you don’t have internet access, don’t worry! You can still call our reception team, who will help you request an appointment.
How will the new system work?
Medical request form
To request an appointment with a GP or Nurse Practitioner, you’ll need to complete a medical form. This form provides details about your health concern, allowing us to:
- Match you with the right clinician first time around.
- Make your consultation more effective, as the clinician will already understand your concern.
- Give you the time and space to explain your issue fully.
Assistance is available
If you’re unable to complete the form online yourself, our reception team will gladly assist.
We can:
- Help you use an iPad in the practice.
- Complete the form over the phone on your behalf.
- Give you contact details for the Digital Access Support Team
Submission times
Medical requests can be submitted from 7:30 am until 4:00 pm, or until we reach safe capacity for the day. If necessary, you may be redirected to NHS 111, a pharmacy, or an urgent care centre.
What are the benefits?
- No more queuing outside
You won’t need to line up early at the surgery when you are feeling unwell or in adverse weather conditions to secure an appointment. - Appointments based on clinical need
Appointments will be allocated based on need, not on a first-come, first-served basis. - Flexibility for patients
Instead of waiting for a convenient day off to visit, you can submit your form as soon as an issue arises. We will arrange an appointment—whether same-day, in a week, or up to six weeks later—depending on clinical need.
Appointments may be face-to-face, over the phone, or via video consultation, as appropriate.
FAQs
Who will assess the requests?
All medical requests will be reviewed by a GP or paramedic, who will assign appointments as needed.
What if I need urgent treatment?
For urgent issues, please call NHS 111 or visit an urgent treatment centre, as our practice is not a walk-in urgent care service.
What if I am housebound?
If you are housebound, you can request a home visit by completing the form online or by calling our reception team for assistance.
Do I need to complete a form for regular nurse appointments?
No. Nursing appointments can still be booked directly by calling our reception team.
Will there still be open surgery every morning?
No this will no longer be available. All medical requests must now be submitted through the Anima form, after which you will be offered a suitable appointment, this may be on the same day.
The digital access support team can be contacted on 01206 587277 for assistance, they will also be at the Brightlingsea Branch on Thursday 5th December between 9.30-12.30 and on 9th December at the Alresford Branch between 9.30-12.30 if you would like to come along and bring your phone or tablet with you.
Thank you for your patience and cooperation as we transition to this new system. We understand this is a significant change, and we are here to support you every step of the way. If you have any questions or need help registering for Anima, please contact our reception team.
