Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

What is a Urinary Tract Infection?
- New
22/10/2019
A urine infection occurs when bacteria in any part of the urine system cause symptoms. UTI's can often be treated at home without seeing a doctor. Find out: What you can do to help prevent a urine infection The Signs and symptoms What y Read more
NEEDS Type 1 Diabetes Event - Saturday 9th November 2019
- New
15/10/2019
An event for patients and carers living with Type 1 diabetes in North East Essex. Meet special guest speaker, Kevin House, who has Type 1 diabetes himself and now uses his personal experiences and understanding of the condition to help others live Read more
Nurse help!
- New
11/10/2019
Our Nurse Practitioner Moyra McGlynn can help you with the following problems: Infections or suspected infections of chest, ears, nose, throat, eyes, skin, wounds/operation sites, urine, vaginal discharges. Abdominal pains Aches and pains Read more
NHS 111 Advice
- New
01/10/2019
Read more
Shared Lives Essex
- New
24/09/2019
Read more
Practice Newsletter August/September 2019
29/08/2019
Practice Newsletter July/August 2019
30/07/2019
Parking at Colchester Hospital
09/01/2019

Colne Medical Centre

Colne Medical Centre
CQC Inspected and Rated
Good

Colne Medical Centre

Colne Medical Centre is currently CLOSED.

Alresford Branch Surgery is currently CLOSED.

Colne Medical Centre

News

Colne Medical Centre

Colne Medical CentreCQC Inspected and RatedGood

Colne Medical Centre

Colne Medical Centre is currently CLOSED.

Alresford Branch Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Colne Medical Centre

News

Colne Medical Centre
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):