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New Online Consultation Platform called Anima from 4th December 2024

We are pleased to announce an update to the way our patients will request appointments and keep up-to date with their medical records. We have introduced a new system called, Anima.

Anima is a healthcare platform that helps organisations improve patient care. It allows patients to request GP appointments, track their requests, messages from the practice and more.

To login please click here: Anima

Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • use the Anima service
  • bring your paper slip to the surgery

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

Information:

You can usually collect your prescription 2 working days after you have ordered it. Colne Medical Centre has an onsite dispensary at its branch surgery at Alresford, where those patients who live in Alresford and Thorrington patients can have their prescriptions dispensed if this is more convenient.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at the surgery
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.